If you scheduled an estimate through Atomic Cleaning, you agree to our following Terms of Service. Atomic Cleaning is a commercial cleaning referral agency. The cleaners we refer are domestic workers. Atomic Cleaning takes pride in referring reliable, experienced and hard-working domestic workers. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.

Flat Prices

All prices are estimates based on how long it takes to clean the 95% of our commercial spaces. Most cleanings are completed well before the maximum time limit. However, some facilities require extra attention to provide a complete cleaning service. The rates for a standard cleaning of a facility are based on the following assumptions of maximum cleaning time for a one person team.

Satisfaction Guarantee

Your satisfaction is guaranteed. If you are not completely satisfied with any part of the Atomic Cleaning referral service, we can match you with a different cleaner and/or contact your cleaner on your behalf to coordinate a free re-clean if possible. If you notice that your cleaner overlooked something, please don’t keep it to yourself! Feel free to ask us to re-clean the area by messaging or calling our office. If you have an issue, contact us and we’ll relay the information to your referred cleaning provider to fix any cleaning issues.

Atomic Cleaning will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For property managers, Atomic Cleaning is not responsible for loss of revenue from potential tenants – we simply refer cleaning providers to your facility. We have no control over how you handle your tenants.

Appointment Arrival Time Windows

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of 1 hour, such as between 8-9AM, 3-4PM, etc. Many things can affect our schedules, such as cancellations, lockouts etc. If the referred domestic cleaner happens to be running late to your appointment, don’t worry we’ll contact you on their behalf as soon as possible and provided with a new expected time of arrival.

Lifting

You are free to ask your referred domestic cleaner to do whatever you need. However, please note that most domestic workers will NOT agree to use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like the cleaner to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.

Tipping

Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done!

Pets and Minors

While the domestic worker will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.

Lock Outs

A $30 fee will be assessed in the event that the housekeeper arrives and is unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.

Late Cancellations

Any appointment cancelled within 24 hours of the cleaning appointment will be subject to a $30 cancellation fee. To the same effect, if a cleaning is cancelled or rescheduled by us without reasonable notice we will provide a discount to the client on our referral service.

Job Quotations

The actual price payable by the Customer is calculated on the total number of square footage with commercial spaces. Any price quoted by Atomic Cleaning is an estimate only based on Atomic Cleaning's experience, without inspection, and based on information provided by the Customer. If/when your referred housekeeper gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Atomic Cleaning (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), Atomic Cleaning or your cleaner will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

Payment Terms

The Customer agrees to pay the price quoted by Atomic Cleaning and will have acceptable payment method on file prior to the Service Time, unless otherwise agreed in advance with Atomic Cleaning. If no payment has been made by the Service Time, Atomic Cleaning will use reasonable measures to contact the Customer for updated payment information. In the event that Atomic Cleaning cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.

Termination

Atomic Cleaning may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Referred Cleaner to perform the Service; the Referred Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Referred Cleaner to provide the Service; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Referred Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by Atomic Cleaning for the purpose of providing the Service. We hate spam too, so Atomic Cleaning agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). Atomic Cleaning will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.

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